FAQs

Order

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Is there a limit on the quantity of item per order?

The maximum quantity of items per order is 3.

Payment

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Why Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal and Przelewy24 (P24) payment option are not showing at checkout?

You need to choose Euro as the display currency in order for Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal,  Przelewy24 (P24) payment options to be shown at the check out page.

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Which Payment Types Do You Accept?

We accept all major payment cards by using Stripe as the payment gateway: Visa, MasterCard, JCB, Discover, Diner’s Club, and American Express card.

We also accept Alipay,  Apply Pay, Google Pay, Bancontact, SOFORT, Giropay, EPS (Austrian), iDeal,  Przelewy24 (P24), as payment for all of our items.

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Can I change my payment details?

Once your order is confirmed, you cannot change your payment details.

Shipping

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Who is responsible for the customs duties and import taxes?

Customs duties and import taxes for the order may vary from country to country. Buyers are responsible for these charges and they are not included in shipping costs.

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Which shipping methods/carriers you use to deliver the item?

We ship the item through Hong Kong Post with tracking number for reference.

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Which countries do you deliver to internationally?

We ship worldwide, just select your shipping destination at checkout.

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The tracking state of my order does not update, what should I do?

If the tracking state of the order does not update for 2 weeks time, please contact our support by email [email protected] with the tracking number, we will issue an official request to the post office for investigation.

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How will I know whether my order has been shipped?

We will sent you a confirmation email once the order has shipped.

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How long is the handling time before the order being shipped?

The handling time for each order normally takes 4 business days (according to the Hong Kong general calendar) before being shipped.

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How can I track my order?

Once the order is shipped, we will sent you a confirmation email along with the tracking number for your reference.

You could track the order at the Hong Kong Post official website:
https://www.hongkongpost.hk/en/mail_tracking/index.html